Booking · Counter · HACCP · Roster
Roster, online booking and HACCP for cafés and ice-cream parlours
A weekly grid with weekend peaks, a time clock on each person's phone, temperature lists at the display and the freezer, and a booking page where guests reserve themselves. Built for owner-run cafés and ice-cream parlours in Austria and Germany — not for chains with their own head office systems.
Try Premium for 30 days, no payment details. After that your business carries on free on the Start plan; records stay readable and exportable.
The sign-up form is in German for now. Inside the app, everyone picks their own language — nine languages, English included.
Venheim is the operations tool for cafés and ice-cream parlours: guests reserve a table or a class place through a QR link without an app, sales tiles at the counter count every sale into the revenue curve, and HACCP recording covers display, chilling and freezing. For one site with up to 5 active people it is free for good — built inside a real business, so far in hospitality and fitness.
Half past eight in the café, the first reservation is in
The machine is warming up, someone on the phone asks for a table on Sunday — in the middle of the breakfast rush. The temperature list on the display is full, the freezer holds the ice cream for the week, and the seasonal worker from the ice-cream counter wants to know how many hours they have done this month. None of it is dramatic. But all of it lands with the same person. Venheim collects exactly these cases in one place — with proof of who did what and when.
From the first coffee to the last chair: what gets recorded along the way
09:15 · CounterEvery sale countsOne tap on the sales tile and the day's revenue curve grows with it — no till system needed.- 14:30 · Shift changeWho is on now is settledWho arrives, who leaves, who swaps — and the seasonal worker sees their own hours.
- 19:00 · ClosingChairs up, list doneThe closing clean is ticked off with name and time — ready for the next inspection.
Look first: the sample business is a café
The product pictures on these pages show the sample business “Cafe Sunshine” — for a café that means, for once: the pictures show exactly your industry, from the weekly plan to the booking page to the counter. The product tour walks through a whole working day of this café in twenty views, and the live demo opens the same business as a real application in read-only mode — look, don't change, both without signing up. Both are in German. And honestly: the interface is real, the data is invented.
Why this shows so much here
On other industry pages the pictures carry the note “the picture shows the sample business — the mechanics are the same”. Here that distance disappears: table reservations, class places, counter tiles and temperature lists are set up in the demo the way a café would set them up — what you see there is what you get.
Reserve a table, book a class place — guests do it themselves
The business decides what it offers: a table, pick-up, pre-order or a class with limited places — in the demo it is a latte-art workshop. Guests scan the QR code or follow the link, choose a time slot and enter name and email; the confirmation email contains a cancellation link, and the manager sees the bookings before opening up. Online booking belongs to the Pro plan.
- Booking without an account and without installing an app — the QR link is enough
- Time slots account for occupancy: a table at 12:00 also occupies the half hour after — free is free, full is full
- Only the manager, who can see the room, can overbook — never the form
- No commission per guest — booking is part of the plan, not a share of the business; guest and reservation data belong to the business (full export at any time)
The stamp card — no app, no guest data
A stand with a QR code on the counter, and the guest has their card: no sign-up, no download, no email address. Stamps are collected as on paper — except that the card does not disappear in a wallet and the business sees whether anyone uses it at all. The stamp card belongs to the Pro plan, with no fee per card or per stamp.
- The team gives the stamp: the code is on the team's device and changes every minute — a photo of it is no use to anyone, and every stamp shows who gave it
- No guest data is created: what is stored is a counter behind a random address, no name, no email, no profile
- The stand is a normal code from the QR centre and counts itself — next to it you see how many cards get stamps, how many fill up and how many rewards are redeemed
- How many stamps count towards the reward and what the reward is, the business decides itself
The counter keeps count — no till required
Every sale is a tap on a tile: cappuccino, cake, sundae. The price is frozen with the tap, and the counts become the revenue curve, cost of goods and each person's own statistics — without any till requirement. If you have a till, you can connect it optionally (helloCash, ready2order or by CSV) and get the daily till reconciliation as well. The sales tip of the day looks into the stock and suggests what deserves an active recommendation.
The till stays the till
Venheim is not a cash register and does not want to be one. helloCash and ready2order deliver their daily revenue automatically, any other till comes in by CSV file or interface — the comparison is against your own count, and the receipt signature stays with the certified till system.
HACCP in brief: display, chilling, freezing
Cafés and ice-cream parlours are food businesses — own-checks have to be documented, right where they happen: at the display, the fridge, the freezer. In Venheim every entry is a tap on the phone and carries person and time.
Temperatures with a target per appliance
Cake display, milk fridge, freezer — a stored target per appliance, entered by the business from its own-check concept. If a value deviates, the app asks for the corrective action before it moves on: the gap shows up at once, not at the inspection.
Freezing — the critical point of an ice-cream parlour
With ice cream, the frozen chain is where nothing may go wrong — that is exactly where measurements belong, and every deviation needs a corrective action on record. Which values are usual is set out with sources in the temperature list guide (German); this page deliberately pre-fills no figures.
Cleaning lists per shift
Portafilter, ice-cream machine, display, work surfaces — each shift its own list, as the business sets it up. What is done carries person and time; the manager sees the day's state without standing behind the counter.
Best-before for milk, cakes and ingredients
Batches are created at goods receipt with their date — dairy, cakes, sundae ingredients. Stock is taken on the principle “first expiring, first out”, and waste is always booked with reason and quantity, never as a silent correction.
All of that becomes the monthly HACCP record as an Excel file — at the push of a button or automatically by email. The own-check concept itself — control points and limits — remains the business's job; Venheim records and proves.
Season opens, season closes — the team grows and shrinks with it
The ice-cream counter needs people in July that it does not need in January. Every person is in the plan with their own weekly hours — full-time, part-time, marginal — and enters availability and preferred shifts on their own phone. Whoever starts is in the plan the same day with the invitation; whoever leaves in autumn is deactivated rather than deleted — hours and records remain, and in spring the same person is active again with one click.
Time clock from day one
Clocking in and out with one tap on your own phone — also for the temp who only stays for the summer. Corrections need a reason and leave the original standing, and the monthly overview per person goes to payroll as a CSV file.
The weekend carries the week — the plan knows it
Sunday brunch needs double staffing, Tuesday afternoon half. The weekly grid plans exactly like that — per day, per peak, per person with their own hours.
Weekly grid with drag and drop
Counter, service and ice-cream counter in one grid, shifts by drag and drop, a template roster for weeks A/B. Every change is on the team's phones at once — no notice in the staff room going out of date.
Requests and swaps from the phone
The team makes swap requests on their own phones — the manager approves them centrally in the approvals centre instead of reading back through chats. At the weekend especially, it matters that the swap is on record.
Hours and leave balance
Planned shift and clocked time stand side by side; every person sees their own balance and remaining leave. The question “how many hours have I done?” is answered by the app — not by the owner in the middle of the breakfast rush.
And because café teams are rarely monolingual: besides German, the team view speaks eight more languages — English, Turkish, Polish, Romanian, Hungarian, Bosnian, Croatian and Serbian. Everyone chooses for themselves; records stay in German.
One QR code on the table: menu, review, Wi-Fi
The menu code and the review QR are dynamic: the image only holds a short link, and the destination can be changed after printing — if the menu moves to a new address, the printed stands stay valid. Every scan is counted, and the moment a guest pays happily is the moment for the Google review. The Wi-Fi code, by contrast, carries its content in the image itself — a phone cannot be connected to a Wi-Fi network through a redirect; so it stays unchangeable and is not counted.
- Up to 3 active codes on every plan — printable notices included
- The counter knows no personal data — it counts the scan, not the person
Made behind a real counter — honest about cafés
Venheim was built in a real hospitality business — counter, fridges, sales tiles, HACCP recording — and is used there every day. As of August 2026 it is not yet running in a classic café or ice-cream parlour, and we would rather say so than invent a reference.
The figures for it — people and records — are on the “in real operation” page (German) and come live from the database.
Why it fits anyway
What a café needs is in daily use there: sales tiles at the counter, temperature recording at the fridges, best-before batches with traffic lights, shifts at flexible times. What is new is the cut for display and ice-cream counter — not the mechanics behind it.
One price per site — everyone included. For an ice-cream parlour that means: the summer team costs no extra per person — from Pro it is unlimited.
One price per site, unlimited team
€39.90 Pro·€69.90 Premiumper site per month. Prices shown are final prices — as a small business under § 6 (1) no. 27 of the Austrian VAT Act (UStG), we do not charge VAT. The Start plan is free for good — with roster, time clock, chat and HACCP recording including Excel download.One-off €199.00 setup fee with monthly payment — waived with annual payment. All prices
Roster, booking, HACCP and counter counts are building blocks of the digital operations logbook — the same tool for cafés, hospitality and retail. To the operations logbook.
No signal in the cold room? No problem.
Clocking in and out, temperatures, cleaning and maintenance ticks, stocktake counts and inspection dates work without a connection — the app can even be restarted with no signal. Every entry keeps the time it was tapped and is sent automatically later: time-clock entries for up to 3 days, everything else for up to 7 days. Nothing is thrown away. Approvals, orders, reports and chat need a connection — they depend on data only the server knows at the moment of the decision.
Frequently asked questions
Do my guests need an app?
Do the time slots account for how long a table is occupied?
What does Venheim cost for a small café?
The ice-cream parlour closes for winter — what happens to the account?
Does Venheim replace our cash register?
Does Venheim cover the HACCP own-checks of a café and ice-cream parlour?
Is Venheim already running in a café or ice-cream parlour?
What happens to our data if we stop?
The business behind the display, in one place
Set up the business, invite the team, add appliances and offers — the first weekly plan is ready the same day, and the first reservation can come in.
Try Premium for 30 days, no payment details. After that your business carries on free on the Start plan; records stay readable and exportable.
The sign-up form is in German for now. Inside the app, everyone picks their own language — nine languages, English included.